SHIPPING & DELIVERY POLICY
Last Update: 11/21/2017
At ITMars.com, we take extraordinary pride in our ability to provide our customers with exceptional product at exceptional speed. If you’re new to our site, please take a few moments to read a few quick notes on our Shipping and Delivery goals below. We appreciate the opportunity to serve you and would be happy to answer any additional questions that you may have. Thank you for being an ITMars.com customer!
- Signatures are required for all deliveries by ITMars.com
- Customers must claim any external damage to shipping cartons/product cartons within twenty-four (24) hours of delivery. Further, we ask that all “inaccurate” orders be claimed within twenty-four (24) hours of delivery.
- “Free Shipping” on ITMars.com is provided via 3-5 Day delivery service. Expedited delivery options are not eligible for use within the “Free Shipping” promotion, but can be selected during checkout for an extra charge.
- All domestic (US) orders are eligible for Free Shipping (3-5 Day delivery). If your order is traveling outside of the United States, you may be contacted regarding updated shipping rates applicable to your order.
- ITMars.com does not guarantee delivery within 3-5 days. Any delivery outside of this expected window is not eligible for any additional discount or claim outside of existing RMA/Refund Policy.
ITMars.com utilizes an international logistics network. As such, we ask our customers to be aware of the following:
- U.S. Customs/International Customs may detain products for authenticity inspection at will. Should an order be detained by customs, customers will be contacted and presented with alternative delivery options.
- All items imported into country of destination will be recorded for import by ITMars.com. Accordingly, ITMars.com will bear all fiscal responsibility for importation duties, taxes, and associated fees.
- Upon inspection, various international customs agencies may reseal products that have passed the inspection process. Should this impact an order, please contact us directly at firstname.lastname@example.org.
- ITMars.com cannot offer any discount or adjustment for orders that are not delivered in the projected 3-5 day delivery window, regardless of circumstance.