FREQUENTLY ASKED QUESTIONS
ITMars.com provides answers to frequently asked questions about policies and products that are not answered on other pages. Kindly reference our "Contact Us" page for any further inquiries!
Q: Are your products Genuine and Brand New?
A: All products sold by ITMars.com are 100% Genuine and Brand New Factory sealed. ITMars.com does NOT sell used/refurbished equipment.
Q: What type of warranty do you offer?
A: We offer a no cost 90 day DOA (Dead On Arrival) replacement warranty.
Q: What is your return policy?
A: Please see the "Terms & Policy" page for our RMA policies.
Q: Do you offer Credit Terms?
A: We offer NET 30, NET 20, NET 15, NET 10, NET 7, NET 5, NET 1, PayPal, and wire transfer. When receiving a wire transfer, we wait until the funds clear our account before shipment.
Q: Are you an authorized partner of the equipment that you sell?
A: ITMars.com is not an authorized partner of the IT Hardware that it distributes, however, all of the equipment is guaranteed to be authentic and Brand New Factory Sealed.
Q: Are your products eligible for the extended service agreement?
A: All products sold by ITMars.com are eligible for the extended service agreement.
Q: When do your products ship?
A: ITMars.com provides same day shipping cut-offs Monday-Friday until 3:30 PM PST. Orders released by our credit card processor before 3:30 PM PST Monday-Friday will ship same day. All orders released after 3:30 PM PST Monday-Friday will ship the subsequent business day. Kindly note for FREE shipping UPS is ITMars.com’s preferred shipping carrier. All UPS shipments require a signature upon delivery. All domestic orders over $1000 are automatically eligible for free shipping.
Q: What shipping services do you offer?
A: We can ship using UPS, FEDEX, and DHL. We can ship all methods. Please contact us directly for Blind and Double Blind Shipment instructions. We can ship on the receivers account and third party’s accounts too.